Refund Policy

Due to the personal-use nature of our skincare products, we do not accept returns or exchanges for preference changes, scent preferences, skin reactions, or products that have been opened or used.

We will offer a replacement or refund if your order arrives damaged, defective, or incorrect.

Reporting an Issue

Please contact us within 7 days of delivery and include:

• Your name and order number

• A description of the issue

• Clear photos of the product, packaging, and shipping box

Please contact us before returning any product. Returns sent without prior approval may not be accepted.

Return Shipping

If we approve a return for a damaged, defective, or incorrect item, Buzzalow will provide a prepaid return shipping label or otherwise cover the return shipping cost.

Whenever possible, products should be returned in their original packaging.

Refunds

Refunds are issued only after the returned item has been received and inspected.

Once approved, the refund will be sent to your original payment method. The time it takes for the refund to appear may depend on your bank or payment provider.

Original shipping charges are refundable only when the order was damaged, defective, or incorrect.

Lost or Stolen Packages

Buzzalow is not responsible for packages that are marked as delivered by the shipping carrier but are reported as lost or stolen. Please confirm your shipping address before placing your order and contact the carrier if a delivered package cannot be located.

Contact Us

For questions or refund requests, contact us at:

buzzalow@gmail.com

Buzzalow reserves the right to deny refund requests that do not meet the requirements of this policy. Nothing in this policy limits any rights available to customers under applicable law.